Privacy Policy

Information we may collect

The information handled by an online casino can vary according to how a player uses the site and which features are available. Raptor 77 Casino may receive information directly from a player, create records through the use of an account, or collect technical information automatically when the site is visited. We do not ask players to provide information that is unrelated to the operation, security or support of the service.

Account and contact details

When an account is created or updated, we may handle details such as a player’s name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also retain records of communications with support, requests made by a player and information supplied when a player reports a problem or asks for help. These records help us identify the correct account, respond to enquiries and maintain an accurate service.

Verification and identity information

To confirm identity, age, eligibility or the source of activity, we may handle verification documents and related information. This can include documents or details supplied for identity checks, address checks and account security reviews. Verification information may be assessed using internal processes or suitable specialist service providers. These checks support the prevention of fraud, account misuse, money laundering and access by people who are not permitted to use the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment information on their own systems, while the casino may receive transaction references, payment status, limited payment details and records needed to reconcile an account. We use these records to process transactions, investigate disputed activity, prevent fraud, provide account support and meet record-keeping obligations.

Technical, device and usage information

When a player visits the site, we may collect information about the device, browser, operating system, approximate location, internet connection, IP address, session activity and pages or features used. We may also record technical events such as login attempts, errors, security alerts and unusual activity. This information helps us keep the site working, understand general usage, identify technical problems and protect accounts and systems.

How we use information

Personal information is used for clear operational, security, support and compliance purposes. The type of use depends on the information involved and the player’s interaction with the site. We take steps to avoid using information for purposes that are not reasonably connected with the operation of the service or the protection of players.

• Create, maintain and administer player accounts.
• Provide casino features, account services and requested functionality.
• Process deposits, withdrawals and other account transactions.
• Verify identity, age and account information.
• Detect and investigate fraud, cheating, money laundering, account takeover and other suspicious or prohibited activity.
• Protect the site, payment processes, players and service providers from security threats and misuse.
• Provide customer support, respond to questions and resolve complaints or account issues.
• Maintain transaction, verification and account records where record keeping is required.
• Understand site performance and improve usability, stability and relevant features.
• Send service messages, security notifications and other communications needed to manage an account.
• Send marketing communications where permitted and where the player has provided any consent required by law.

We may use automated checks or risk indicators to help identify unusual activity, verify information or protect the service. Where a review affects an account or transaction, a player may contact support to ask for information about the matter, subject to security and legal requirements. Marketing preferences can be changed at any time using an available unsubscribe option or by contacting us as described below.

Sharing information

Information may be shared where reasonably necessary with service providers that assist with hosting, payments, identity verification, fraud prevention, customer support, communications, security, analytics or technical operations. These providers should receive information relevant to the service they perform and are expected to handle it appropriately. Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect rights and safety, investigate suspected wrongdoing or enforce site terms.

If information is handled by a provider operating in another country, it may be processed outside Australia. We take reasonable steps appropriate to the circumstances when engaging service providers and arranging the handling of personal information. We do not sell personal information as a general business practice.

Cookies, security and record keeping

Cookies and similar technologies

Raptor 77 Casino may use cookies and similar technologies to keep players signed in, remember preferences, support security, measure site performance and understand how features are used. Some cookies are necessary for the site to function, while others help with analysis, personalisation or communications. Cookies may be placed by the site or by service providers working on relevant functions.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, security checks or the availability of some site features. Browser settings vary, so players should review the help information for their chosen browser. Where a cookie preference tool is available on the site, it may provide additional controls.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption where appropriate and secure handling procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure. Players should keep login details private, use a secure device and contact support promptly if they suspect that an account has been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, support, dispute handling and business records. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy law, players may have rights relating to the personal information we hold about them. These rights are not always absolute. For example, a request may be limited where information must be retained for legal, security, fraud prevention or dispute-resolution purposes. We may also need to confirm a player’s identity before providing information or making an account change.

How to exercise your rights

To make a privacy request, contact support@raptor-77-casino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account. Players may use this contact address to request:

• Access to personal information held about them, together with general information about how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where it is no longer required or where deletion is otherwise available under applicable law.
• Withdrawal of consent to marketing communications or a request to stop receiving promotional messages.

Withdrawing consent to marketing does not necessarily affect processing carried out on another lawful basis, such as account administration, security, transaction processing or legal record keeping. It may also take a reasonable time for a marketing preference to take effect across all systems. Service and security messages may still be sent where they are needed to operate or protect an account.

Complaints and policy updates

Players who believe their personal information has been handled incorrectly may contact support@raptor-77-casino.wtf with details of their concern. We will review the matter and may ask for further information so that it can be investigated properly. A player may also have the right to contact an appropriate privacy or data protection authority in their jurisdiction.

This Privacy Policy may be updated from time to time to reflect changes to the site, services, technology, privacy practices or legal requirements. The current version published on the site applies to information handled after it takes effect. Players should review this page periodically, particularly before continuing to use the site after a significant update.